TERMS & CONDITIONS

PRICE: All prices are subject to change without notice and are not guaranteed except those prices for an order that have been accepted by The Chairville Co. (“Seller”) are not subject to change after acceptance.

TERMS: Prices and Rates are ONLY valid 15 days from the date of the Seller’s quote. Shipping fees and deliveries of products are NOT the Seller accountabilities. Upon delivery of shipments to the carrier, title to, and the risk of loss or damage in transit for, such shipments passes to Buyer. The Purchase Order will be cancelled if the initial 50% down payment is not received within the first 15 days. The final payment is required in less than 30 days after the initial payment has been received. The Chairville will attempt to have your product ready to ship within 6 weeks or less. After 6 weeks, the product will generate a daily stocking fee of $0.50 per chair until the product is delivered and out of the Warehouse.

ORDERS AND ACKNOWLEDGEMENTS:  Seller reserves the right to refuse orders which may be submitted to it and will not be bound to fill any orders unless or until they have been accepted by Seller. Except as otherwise specifically set forth in writing, executed by Seller and Buyer, these Terms and Conditions of Sale shall govern the rights and obligations of the parties to the exclusion of any other terms and conditions.

ORDER CHANGES: Any Buyer requested changes to an existing order may result in new scheduled ship date for that order.  If, pursuant to Buyer written direction or request, any change is made in the products to be furnished or any work to be performed, the agreed price will be equitably adjusted to reflect such change and the time for completion will be extended to the extent required to make such change.  No change is binding on the parties unless mutually agreed in writing by the parties.

SHIPMENTS: Shipping schedules are estimates only which cannot be guaranteed because of the nature of Seller’s products, and material, labor and manufacturing conditions beyond Seller’s reasonable control. Under no circumstances shall Seller be responsible for any inability or delay in meeting shipping schedules or for any loss or damage (whether direct or consequential) resulting therefrom.

RETURNS: No products are to be returned to Seller without prior approval from Seller. Credit or replacement will only be made after a thorough inspection of the products has been made by Seller’s representative and investigation shows that it is defective, or was shipped in error.  A return authorization will be given to Buyer by Seller’s sales representative for returnable merchandise and must accompany the shipment.  Seller retains the right to apply a 25% restocking charge on returns.

MATERIAL AND FINISHES:  Specifications, weights, dimensions and descriptions are estimates but are not guaranteed and are subject to change without notice.  Seller reserves the right to furnish materially equivalent substitutes for materials which cannot be obtained in sufficient quantities due to existing shortages.  Cosmetic blemishes which do not affect performance shall not be considered a defect.

WARRANTY: The Chairville Co. warranty covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage. Improper or incorrectly performed maintenance or repairs void this warranty. This warranty does not cover any damage or defect which arises in whole or in part from any act or omission by the Buyer or by any other person or entity after delivery of the products.  No claim against Seller will be allowed unless asserted in writing within 48 hours from the date of shipment of the products alleged to be defective.

PAYMENTS: In order to complete the order, The Chairville Co. will require at least 50% down payment to start the manufacturing of such order. The remaining balance should be paid in full 30 days after the initial payment has been received or 2 days before scheduling the departure of your shipment. The order is processed once the first payment is received.

PAYMENT OPTIONS: Prices are valid ONLY for the following methods of Payment: Bank deposit (Cash, Check, Cashier Check, Money Order or Wire transfer) Checks MUST be mailed to our Accounting Department at the following address:  4144 N. Central Expy. Ste. 1170, Dallas, TX 75204. The Chairville Co. only takes Credit or Debit cards via PayPal and will incur a 3% fee + .30c fee. This will be added to the total of your order. The customer must request the Link from PayPal. The Chairville Co does not take payments over the phone.

CANCELLATIONS:  Cancellation of orders or any portion thereof will be allowed only with Seller’s prior written consent and the payment of such cancellation charges as Seller may determine. Cancellation will not be accepted on products that are not regular stock, which are in the process of manufacture or customization, or are ready for shipment.  Orders for unique or specialty products are not subject to change or cancellation without written approval from Seller and upon the condition that Buyer pays Seller applicable cancellation charges.

SHIPMENTS: Shipping schedules are estimates only which cannot be guaranteed because of the nature of Seller’s products, and material, labor and manufacturing conditions beyond Seller’s reasonable control. Under no circumstances shall Seller be responsible for any inability or delay in meeting shipping schedules or for any loss or damage (whether direct or consequential) resulting therefrom.

HANDLING & DELIVERY: The Chairville Co. has several warehouses within the US. You may inquire about the different options for picking up merchandise; however, this option is NOT available in all locations. If the customer is interested in arranging to pick up, they MUST verify accessibility with your Sales Representative.

The Chairville Co. may arrange delivery/shipping with a 3rd Party Company. Under no circumstances shall The Chairville Co. be responsible for any inability or delay in meeting shipping schedules. A guarantee Service may be requested; nevertheless, the delivery times are the Freight Company’s sole responsibility. Real time freight quotes are used  and are based on the specifications provided by the buyer (there are many factors that have to be determined when giving freight prices, such as weight, size of material and delivery location) to obtain the most cost-effective rate.

The shipping quote is valid for 15 days from the quoted date, and it is subject to change once the product is ready to ship. Generally, the same rate can be found and no major changes are made. However, if there are any changes in the freight rate provided beforehand the customer will be notified in advance before the changes are accepted and charged to the buyers account.

Additional services like residential, inside delivery and/or lift gate will incur additional fee. The customer must advice of such services at least one week prior to shipping. If the customer fails to request this service before the shipment, or if an additional service is required or requested at the time of the delivery, the customer will receive an additional invoice for that additional service. The buyer is responsible for any additional fees, such as:  Residential delivery, Re-consignment/redelivery, Lift-gate service upon delivery, Inside delivery (if applicable), Incorrect address, Refused shipments.

UNLOADING: Customer is responsible for unloading the product at the time of delivery unless otherwise pre-arranged with the sales representative. Please note: trucking companies shipments are “”tailgate”” when delivery is to a business with dock height facilities. When there is no dock on the premises, the truck will park in nearest designated loading zone. The buyer will have a total of 2 hours to unload the product. After the 2 hour grace period an hourly fee will be applied to your account and an invoice will be sent to the buyer. If the customer does not have a loading dock, fork lift, or other machinery for unloading the merchandise off the truck, a lift-gate service is strongly recommended to the customer. This will generate an additional charge to your invoice. Tail-Gate Delivery (delivery made from the tail end of the truck) is the delivery type on a standard carrier trucks with no lift-gate or lowering device. For this type of delivery, the drivers will not be responsible for lowering any merchandise to the ground. The drivers will deliver to a loading dock or if one is not available the customer must find a way to get the items of the truck.

The lift-gate is the mechanism on the end of the truck allowing the driver to lower heavy merchandise to the ground. This mechanism is not available on all carrier trucks and must be requested specifically with the payment at checkout before the merchandise is shipped. By signing the delivery receipt (Bill of Lading), the customer is confirming that the order was delivered in full and in good shape. Claims for missing or damaged items will not be accepted by the freight carrier if not specifically noted on the Bill of Lading. If there is no time to inspect the merchandise at delivery, the Bill of Lading must be noted as follows: Boxes are subject to inspection. Customer will notify carrier of pending damage within 24 hours. This allows for further inspection and the carrier to know that possible damage may have occurred during transit. Once the freight carrier takes possession by signing and acknowledging that the product was received in good condition, The Chairville Co. is no longer responsible for the condition of the product(s) at the time of delivery. Common carrier deliveries require a signature. It is the customer’s responsibility to inspect the shipment prior to the acceptance. Any freight damage at the time of delivery MUST be noted on the Bill of Lading before the driver leaves. i.e.: forklift punctures, shrink wrap is broken, torn or crumpled containers, fallen or missing items, etc. If the customer signs the bill of lading or package records without noting missing or damaged items, there is no recourse. Please note that for LTL (Less Than a Truckload) deliveries, any missing items must be noted on the Bill of Lading before the driver leaves. In the event of missing items from the shipment or incorrect items received, The Chairville Co must be contacted immediately. Claims must be reported within 48hrs of delivery.