Warranty and Prices
Prices on this purchase order are final and valid only for the next 30 days after the purchase order date. The purchase order will be cancelled if the initial payment is not received within the first 30 days. Once the order is ready to ship, the final payment is required in less than twenty one days or the order will be cancelled and returned to inventory in which case the initial payment will be refunded to the customer by check in the following 30 business days minus a 20% restocking fee.
The Chairville Co. warranty covers only manufacturing defects and does not cover any damage caused by misuse, neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage. Improper or incorrectly performed maintenance or repairs void this warranty.
Orders are final; we do not accept returns since all of the orders are personalized.
In order to complete the order, The Chairville Co. will require a 50% down payment, the remaining balance should be processed at least 2 days prior to the shipment. The order is processed once the first payment is received.
The payment options are:
· Wire Transfer
Contact your sales representative for more information.
· Mail payments to:
The Chairville Co.
4144 N. Central Expy.
Dallas, TX 75204
· Payment with credit or debit card
The Chairville Co. only takes credit or debit cards via PayPal and a 4% fee is added to the total of the invoice. The customer must request the Link from Paypal. The Chairville Co does not take payments over the phone.
Shipping and unloading
In order to accomplish the desire delivery date, customer must make the order 6 weeks in advance for steel products and 8 weeks in advance for aluminum products.
The Chairville Co has several warehouses and the option for picking up merchandise is not available in all locations. If the customer is interested in arranging pick up, they first must verify availability with The Chairville Co.
If The Chairville Co. arranges the shipping with a freight company for the customer, transit times are estimates unless guaranteed transit time service is requested. Real time freight quotes are used based on the order specifications (there are many factors that have to be determined when giving freight prices, such as weight, size of material and delivery location) to obtain the most cost-effective rate.
The shipping quote is valid for a week from the quoted date, and it is subject to change once the product is ready to ship, often the same rate can be found. However, if there are any changes in the freight rate the customer will be notified before the changes are accepted and charged to his account.
Additional services like residential, inside delivery and/or lift gate will incur in additional charges and the customer must advice that such services will be required at least one week prior to shipping. If the customer fails to request this service before the shipment and the additional service is required or requested at the time of the delivery the customer will receive an additional invoice for that concept.
Once the LTL freight carrier takes possession by signing and acknowledging that the product was received in good condition, The Chairville Co. is no longer responsible for the condition of the product(s) at the time of delivery. Common carrier deliveries require a signature.
It is the customer's responsibility to inspect the shipment prior to acceptance and note any freight damage on the bill of lading before the driver leaves:
· Forklift punctures
· Shrink wrap is broken
· Torn or crumpled containers
· Missing items
Customer is responsible for unloading the order at the time of delivery unless otherwise pre-arranged with the sales representative
Please note trucking companies shipments are "tailgate"1 when delivery is to a business with dock height facilities. When there is no dock on the premises, the truck will park in nearest designated loading zone. If the customer does not have a loading dock, fork lift, or other machinery for unloading the merchandise off the truck, The Chairville Co. recommends the customer to request a "lift-gate" for an additional charge.
Tail-Gate Delivery (delivery made from the tail end of the truck) is the delivery type on a standard carrier trucks with no lift-gate or lowering device. For this type of delivery, the drivers will not be responsible for lowering any merchandise to the ground. The drivers will deliver to a loading dock or if one is not available the customer must find a way to get the items of the truck.
The lift-gate is the mechanism on the end of the truck allowing the driver to lower heavy merchandise to the ground. This mechanism is not available on all carrier trucks and must be requested specifically with the payment at checkout before the merchandise is shipped.
By signing the delivery receipt (Bill of Lading), the customer is confirming that the order was delivered in full and in good shape. Claims for missing or damaged items will not be accepted by the freight carrier if not specifically noted on the Bill of Lading.
If there is no time to inspect the merchandise at delivery, the Bill of Lading must be noted as follows: "Boxes are subject to inspection. Customer will notify carrier of pending damage within 24 hours." This allows for further inspection and the carrier to know that possible damage may have occurred during transit.
If the customer signs the bill of lading or package records without noting missing or damaged items, there is no recourse.
Customer is responsible for any additional fees:
· Inside delivery
· Incorrect address
· Refused shipments
Please note that for LTL (less than a truckload) deliveries, any missing items must be noted on the Bill of Lading before the driver leaves.
In the event of missing items from the shipment or incorrect items received, The Chairville Co must be contacted immediately. Claims must be reported within 48hrs of delivery.